Shipping policy

Shipping & Returns

DELIVERY

When placing an order in the webshop, you can choose to either pick it up in our store at Nedergade 10 or have it delivered to your home or a parcel shop/locker.

We ship within Denmark using GLS or PostNord. We dispatch your order as quickly as possible. Estimated delivery times are as follows:

Denmark: 1–3 business days

Nordic countries: approx. 1–6 business days

Europe: approx. 2–6 business days

USA: approx. 5–8 business days

Rest of the world: approx. 5–10 business days

Please note that we cannot be held responsible for delays caused by the shipping carrier. In the rare case of a lost delivery, we will send a replacement at no extra charge.

TRACKING

Once your order has shipped, you will receive an email with a tracking number and link to follow your package.

Please note that it may take up to 12 hours before the tracking link becomes active with the carrier.

INTERNATIONAL SHIPPING

We ship worldwide, and all international orders are sent via PostNord.
Shipping costs will be shown at checkout before you complete your payment.

WHERE IS MY PACKAGE?

If your package hasn’t arrived or if you’re getting impatient, feel free to contact us at
hello@vett-shop.com

RETURNS

We offer a 14-day return policy, valid from the day you receive your order.
Returned items must be unused and in their original condition. This includes all original packaging, stickers, hangtags, etc. Items with broken or missing packaging elements will not be accepted for return.

All returns must include a completed return form, which was enclosed with your original order. If you no longer have it, contact us at hello@vett-shop.com and we’ll send you a new one. Returns without a completed return form will not be accepted.

EXCHANGE

We do not offer direct exchanges. If you wish to exchange an item (e.g. for a different size), please return the original item and place a new order for the desired product.

RETURN LABELS (Denmark)

We include a return label with all orders shipped within Denmark. If you choose to use it, DKK 45 will be deducted from your refund. For international returns, you are responsible for the return shipping. If you prefer to arrange return shipping yourself, please send the package to:

Vett
Nedergade 10
5000 Odense C
Denmark

Please note:

We only accept packages delivered directly to the address above.

We do not accept parcels requiring pickup, such as DAO deliveries.

We do not accept COD (cash on delivery) packages.

Once we receive and approve your return, the refund will be issued to the same credit card used for the purchase. You will receive a confirmation email once your return has been processed. If you return your entire order, we will also refund the original shipping cost. Return shipping costs are covered by the customer. 

Please remember to save your postal receipt as proof of return.